Storage Usage In My Account Is Incorrect

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Mars Shieh

• August 30, 2022 15:10

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  France

  • August 30, 2022 19:35

  Hi Mars, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article: 

  • Storage Usage Or File Count In My Account Is Incorrect

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Kim Brown

  • August 30, 2022 19:54

  I'm being told that I need to upgrade my plan. I know that I am not out of storage space. It will not allow me to join folders (collaborate). How do I get this fixed?

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