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Cannot create new folders; 'Add' button is grayed out.

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Jeff Carter

TWIMC,

I am unable to create new folders with my box account.  The 'add' button is grayed out and shows an error "you do not have permission to upload or create items.

Thanks,

-Jeff Carter [personal information--redacted]

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Comments

12 comments

Date Votes
  • France
    • Edited

    Hi Jeff, 

    Welcome to the Box Community, I'm happy to help!

    If you are unable to create or add new contents on the "All files" page of your Box, its likely you are part of an organization that restricts its managed users from creating first level contents and have the following restrictions enabled:

    Restrict content creation

    Determines who can create and delete folders, files, and bookmarks at the root level of your Box instance. Select this option to prevent all non-admin managed users from creating, deleting, and moving folders in 

    You will need to reach out to your Box Admin team and they would have to invite you into folders created by Admins in order for you to create/ upload files in Box.

    To learn more about this restriction, please take a look at this article: https://support.box.com/hc/en-us/articles/4404822772755-Enterprise-Settings-Content-Sharing-Tab#h_01FYSE8G5B3K7KB8CA2YRPEJ1G 

    Thanks for posting and let us know how else we can help!

    Regards,

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  • UKEDA Manager

    It does not work with me too. I have been using box for at least 5 years and it never happened. I am the admin and owner so creating a folder shouldn't be any problems.

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  • Heather Mudrick

    I am suddenly having this same problem on both my personal account and on accounts owned by clients where I am a co-owner and editor.

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  • Simon Gore

    I have the same problem. It's my Box account, but I can't do anything with it. The "new" button is grey but I don't get any error messages - it just doesn't respond.

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  • MM

    The solution outlined by France above is not valid because I am the ADMIN of our account and it's happening to me also. Someone at BOX please...for the love of god....

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  • Ben Taylor

    I have the same problem. Chat support didn't have an answer.  I'm the account owner and admin, and I don't have Restrict Content Crecreation checked.  What's the deal?

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  • Demian Bailey

    It just started all of a sudden. Not just at the root "All Files" level but every folder I have.

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  • Ben Taylor

    Damien, same here.  The button is greyed out at all levels.  It seems Box has a significant bug in its system.

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  • Demian Bailey

    One small update to this. My problem was in MacOS's Safari's browser. I opened up Box in Chrome, and did not have the same issue. 

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  • Ben Taylor

    Same here. I use Safari on macOS 13.2.1 for work, which should be fully supported according to Box's requirement page https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support. I opened Box in Firefox and didn't have the problem. It's only in Safari.  

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  • Ben Taylor

    I contacted support, and after a lengthy back and forth we isolated the problem.  It's a known issue Box is working to fix for macOS and Safari.  

    In the meantime, you can fix it by deleting the Box Edit folder at ~/Library/Application Support/Box/Box Edit.  Just delete the whole folder "Box Edit" and all its contents.  Then navigate here https://e3.boxcdn.net/box-installers/boxedit/mac/currentrelease/BoxToolsInstaller.dmg to install the latest Mac Box Tools again.  The button is no longer greyed out in Safari.  

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  • docuflow

    Same thing here....and I do not have a Box Edit folder under the path above, mine is just ...Application Support/Box/Box/  :-( 

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