Could not write value Dump Type to key

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William Yurkovich

• September 08, 2022 15:06

My PC rebooted and Box Drive is not shown.   I tried to install and receive pop up error message " Could not write value Dump Type to key \Software\Microsoft\Windows Error reporting\LocalDumps\BoxUI.exe"   I have permission.   Any idea how to fix this so I can see Box Drive folders?

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  France

  • September 09, 2022 16:26

  Hi William, 

  Welcome to the Box Community, I'm happy to help!

  Can you try clean uninstall Box Drive and then reinstall from your Windows device following these articles:

  • Install Box Drive
  • Uninstalling Box Drive

  If the issue persists, kindly check to make sure that your Windows device meets the prerequisites listed to run Box Drive:

  • https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive 

  Thanks for posting and let us know how else we can help!

  Regards,

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