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Need to edit a shared database

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Jeffrey Wengrofsky

As you know, Box has very bad customer service support. 

I am trying to edit Network_Input_Form_FINAL.xlsx, a shared database. Unfortunately, it seems to be locked.  How may I unlock this document so that I can edit a field? 

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  • France
    • Edited

    Hi Jeffrey, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked out this article on how to 'Lock and Unlock' files in Box?: https://support.box.com/hc/en-us/articles/360043697174-Locking-Unlocking-Files

    This may be relevant to your problem with the next steps!

    If this did not help, do you mind providing more information or even share a screenshot? 

    We look forward to hear from you!

    Regards,

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