Box Drive is not creating the Box folder on Windows 10

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Andrew Bowman

• September 08, 2022 19:34

I have a paid personal account.  I am trying to set box up on four computers that I use for a project.

Box works on the other three, but I installed it on the fourth one and it won't create a Box folder.  I am logging in successfully.  There are no error messages.  After logging in, the login window goes away and nothing happens.

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  France

  • September 09, 2022 17:24

  Hi Andrew, 

  Welcome to the Box Community, I'm  happy to help!

  Can you try to manually reset your Box Drive from your Windows device following the steps provided in this article?:

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  If the issue persists, please go ahead and uninstall and then reinstall Box Drive from your device following these articles:

  • Install Box Drive
  • Uninstalling Box Drive

  Let us know how it goes and if you have questions!

  All the best,

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