Not getting Confirmation Mail

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藤田 聡志

• September 09, 2022 07:00

Hi,

colleague is not getting the Confirmation Mail.
He can't log in, so I asked this forum instead.
Please help him.

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  藤田 聡志

  • September 09, 2022 07:17

  Let me add to that.
  
  I have checked the troubleshooting steps at the URL below.
  I had no problems with it, so I asked here.
  
  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

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  France

  • September 09, 2022 20:04
  • Edited

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  I understand that your colleague is unable to login to Box and is not receiving confirmation emails.

  Please have the affected user go to this page Support.box.com > click 'Support' > Contact Support > They will then see a line that says "If you are unable to sign in, click here." Please have the user fill out the form and we will reach out to help look into their login issue.

  Regards, 

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