lost my token

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Faber Hurtado

• September 09, 2022 19:53

good afternoon

my colleague John Penagos had a problem with his cell phone and lost the authentication, for this reason he needs to be able to enter the application and needs to get the authentication again, please contact him at [personal information--redacted]

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• 

  France

  • September 09, 2022 20:05

  Hi Faber, 

  Welcome to the Box Community, I'm happy to help!

  I understand that your colleague is unable to login to Box due to Two factor- authentication.

  Please have the affected user go to this page Support.box.com > click 'Support' > Contact Support > They will then see a line that says "If you are unable to sign in, click here." Please have the user fill out the form and we will reach out to address their login issue.

  Regards, 

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