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  • AJ

    Hi Sarah,

    Welcome to the Box Community! I'm happy to help.

    Here are some troubleshooting steps to follow.

    • Try uploading using the Upload Files method instead of Upload Folders', or vice versa.

    • Please ensure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.

    • Check to see if you are running the latest versions of Java and Flash.

    • Clear your Java Cache. Follow steps here: http://www.java.com/en/download/help/plugin_cache.xml

    • Disable any browser plug-ins or add-ons that could be interfering with JavaScript or Java (i.e. NoScript, AdBlock)

    • Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Upload Folders method.

    • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.

    • Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your Java security settings or proxy configuration.

    • Restart your computer. Occasionally, one-time issues may prevent Java from functioning correctly, and a restart may solve these problems. Make sure to Allow the Drag and Drop applet once you restart and attempt the upload again.

    • Box Accelerator is a global data transfer network that improves the speed of your uploads. If you are having issues with uploads try turning this off temporarily:Go to Account Settings and click the Sharing tab along the top. Select/deselect the Enable Box Accelerator option under Uploading Content. Click Save.

      • We recommend leaving the Enable Box Accelerator option checked since slowness is usually a temporary network condition that will clear itself.

     

    Best,

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  • Markus

    Hello, that is not an answer, i mean, many peoples say upload and download is slow, that is a box problem.

    When all other site i can download a large file in some seconds or minutes and on box i need same file 10x time or 100x time, then is not good.

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