Slow or congested network connections can affect page load times, upload/download speeds, and syncing.
A. To help us diagnose your connection to Box, please visit the Box Test Suite:
- Go to https://www.box-test.com/
- When diagnosing a performance issue with a high-speed connection please click on the 1MB button to toggle it to 10MB or 100MB. The 1MB file size is good for slower-speed connections.
- Click the “Go!” button.
- If the test did not complete, please click the "Go!" button again, or reload the page and then click "Go!" again. If the test is still stuck, please clear your browsers cache and try again.
- If contacting Box Product Support,
- Please send us a screenshot of the full result page
- In addition, please click the "Show Browser Headers" button then click the "Copy to Clipboard" button and send this info as well.
B. To further test the speed and health of your Internet connection to Box, follow these steps to run the Box Connection Diagnostics test from within your Box account:
- Go to https://app.box.com/account/diagnostics or open the Account menu by clicking your profile image (or initials) in the upper-right corner. Click Account Settings > Diagnostics tab
- Under the "Connection Diagnostics" section, click the "Run Test" button
- This will run a multi-step connection test to see if your connection is at an optimum level. When the test is completed, you will see a summary of the test results.
- Please click the "Full Report" button and then copy and paste the report back to us.
- If the connection diagnostics did not complete, then check your firewall/proxy settings to make sure Box domains are allowed.
C. For comparison purposes, please follow the steps below to test with M-Lab's Speed Test:
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Go to https://speed.measurementlab.net/ and click on "BEGIN".
- When the test is done, please take a screenshot, or simply copy/paste the results.
- If contacting Box Product Support, please send us the results to help us identify the issue.
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