Account hacked

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Box User

• September 12, 2022 17:38

Hi, My account was hacked from an IP address from India earlier today. I’ve since changed my password. I checked document activity and only saw what I had opened. Can I get help with this issue to confirm my account is secure and if there were any downloads prior to me changing my password?

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  AJ

  • September 12, 2022 20:00

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  It is safe for your account if you have changed your password and set up 2fa for unauthorized logins.

  https://support.box.com/hc/en-us/articles/360059934154-TOTP-support-for-MFA

  Have you gone to your Account Settings> Security> Login Activity?

  As far as downloading is concerned. Please check Account Settings> Notifications. If the selections are checked then you'd be receiving emails about these notifications.

  Best,

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  Box User

  • September 12, 2022 20:29

  Thank you AJ. I have the notifications checked and have not received any emails regarding downloads. I just tried downloading a file and did not receive an email. Is it because I have a free Box subscription?

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  AJ

  • September 14, 2022 16:17

  Hi,

  Please check this article from our Box Product Support page about "Notifications".

  https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#emailnotifications

  If you are not receiving any emails from Box then check these steps found in this article.

  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

  Best,

   

   

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