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Opening Documents

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MacKay, Morgan

My documents will not open.  I've tried multiple documents in different browsers.  I've cleared my cookies and cache in all browsers.  I reinstalled Box Tools.  Nothing works!

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  • France

    Hi Morgan, 

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue opening your documents in Box.

    It looks like you are part of an organization that requires their managed users to contact your service helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    Regards,

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