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3 comments

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  • eddy cevolani

    hi, i have the same problem. i moved all the folders and empted the box but it still indicates 6,4/10 storage. i would like it will reset to 0/10 to restart using with confidence your service. thank you very much.

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  • Miguel Martin

    Hello,
    The same thing is happening to me.
    Almost 100% when it's not real.
    This issue worries me because it is blocking and I think if in more professional plans it will also happen.
    Please run the space update script.

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  • AJ

    Hi All,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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