Unable to make payment for subscription.

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Ramanpreet Singh

• September 20, 2022 05:19

BOX Team,

 

 

I hope this email finds you well and that you're enjoying your new logos! I'm writing this mail because I have tried multiple time payment for subscription but could not able to dp so cause of some technical error. I've attached invoice for your convenience.

 If you could email me back at your soonest convenience and help me out to in process it will be highly appreciated email.Let me know if you have any questions about your invoice that I can help with.

 

My Business account mail - 

You can also reach out trough - [personal information--redacted]

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  Ramanpreet Singh

  • September 20, 2022 05:30

  Please Reply ASAP.

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  AJ

  • September 20, 2022 14:33

  Hi Raman,

  Welcome to the Box Community! I'm happy to help. I'm sorry to hear about the trouble with your payment.

  This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

  You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

  https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

  https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

  Best,

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