BOX drive not working on MacBook air

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Box User

• September 23, 2022 13:51

Suddenly the 'box' icon on the top of my screen is shaded out and when I click on it I get the following message:

'Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.'

I'm using MacOS Big Sur. 

I can only access my BOX files through www.box.com.

Any help appreciated!

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• 

  France

  • September 23, 2022 15:49
  • Edited

  Hi Allen, 

  Welcome to the Box Community, I'm happy to help!

  Can you manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

  If the issue persists, please go ahead and uninstall and then reinstall Box Drive from your mac computer.

  • Uninstalling Box Drive
  • Installing Box Drive

  Let me know how it goes and if you have questions, and I will do my best to help!

  Regards, 

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  Box User

  • September 23, 2022 16:14

  I cannot get my terminal to open properly on my macbook air so I'm unable to reset  Box Drive or uninstall. I'm at my wits end!

  Thanks for any help!

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  France

  • September 23, 2022 18:05

  Hi Allen,

  Can you try restarting your macbook and try this again and see if that helps?

   

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  Box User

  • September 24, 2022 01:38

  Hi,

  I tried restarting my macbook  and received the following message: "Box Drive failed to initialize with macOS". I re-installed Box but received the same message.

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  Box User

  • October 07, 2022 21:31

  I'm still not able to use box on my macbook. Is there anyone that can help me???

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