box drive failed to initialize with macOS

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zeynep baltalioglu

• September 30, 2022 08:29

i tried support forums, did the requirements but still doesn't work. and there is a message that says:

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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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but the link (the ''here'' word) just sends me to just a landing page. please help. thank you.

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• 

  France

  • September 30, 2022 16:16
  • Edited

  Hi Zeynep, 

  Welcome to the Box Community, I'm happy to help!

  Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Mac computer?:

  • https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  Let us know how it goes and if you have questions.

  All the best,  

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  zeynep baltalioglu

  • October 03, 2022 05:56

  hey France,

  i tried to do both of the solutions ( file provider extension mode and kernel based mode ) still the same error. still don't work. 

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