box drive failed to initialize with macOS

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September 30, 2022 08:29

i tried support forums, did the requirements but still doesn't work. and there is a message that says:

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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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but the link (the ''here'' word) just sends me to just a landing page. please help. thank you.

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2 comments

France

September 30, 2022 16:16

Edited
Hi Zeynep,

Welcome to the Box Community, I'm happy to help!

Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Mac computer?:
- https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Let us know how it goes and if you have questions.

All the best,
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Zeynep Baltalıoğlu

October 03, 2022 05:56
hey France,

i tried to do both of the solutions ( file provider extension mode and kernel based mode ) still the same error. still don't work.
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