Rona
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Recent activity by Rona-
Hi Ryan, Welcome to Box Community and glad to help! Please make sure that you were invited as collaborator using your email address linked to your Box account. And you may follow the steps here t...
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Hi Grant, Welcome to Box Community and glad to help! Looks like my colleague in Product Support was able help address your storage issue. Stay well! Let us know if the Community if you have ques...
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Hi Jeff, Welcome to Box Community and glad to help! We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage. Th...
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Hi there, Welcome to Box Community and glad to help! Please confirm if you have permission to edit your managed user's settings. Here's how to check: Login to box.com and navigate to Admin Cons...
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Hi Chris, Welcome to Box Community and glad to help! We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (tho...
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Hi Melvin, Welcome to Box Community and glad to help! Can you please give more details regarding your Box issue? We'll lookout for your reply!
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Hi Katie, Welcome to Box Community and glad to help! It appears that you are now working with someone from Product Support team. Rest assured that our dedicated team will help address your issue ...
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Hi Jonathan, Welcome to Box Community and glad to help! Please try to clear your browser's cache and cookies and see if that would fix it. Safari (Mac): Click on the Safari menu > Preferences ...
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Hi Nicole, Welcome to Box Community and glad to help! Please generate a brand new link through app.box.com/reset and enter your email address. Let us know if you need help!
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Hi there, Welcome to Box Community and glad to help! First, you need to ensure that your folders are syncing: Are you experiencing this in the Box website as well? Did you marked this folder t...