Rona

1. Community
2. Support Forum
3. Cancellation of subscription

Hi Javier,  Welcome to Box Community!  We're sorry to hear about your decision to end your subscription. In order to cancel your Box subscription you may cancel through https://app.box.com/master/s...

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• Rona
• March 06, 2021 02:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Microsoft Office Online not opening/not working properly

Hi Mike,  Welcome to Box Community!  We're sorry to hear about this experience with the Office Online integration. It also showed that you've reached our Product Support team for assistance and res...

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• Rona
• March 05, 2021 22:05
• 0 votes

1. Community
2. Support Forum
3. 2FA Only Available on Enterprise?

Hi Josh,  Welcome to Box Community!  Each Box users can enable 2FA in all type of accounts with Box. However, the option to require it for all users within your Box instance you'd have to register ...

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• Rona
• March 05, 2021 21:51
• 0 votes

1. Community
2. Support Forum
3. Online files missing after logging out local

Hi Dieter,  Good day!  Note: When you delete an item, Box removes it from your Trash folder and starts the 14-day grace period. Also when you checked his trash did you attempt to  utilize the trash...

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• Rona
• March 05, 2021 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. CPU usage (Box Sync Monitor)

Hi Stefan,  Welcome to Box!  Box Sync physically downloads your Box files locally that's why when syncing files you can expect that it would occupy space from your machine. For any other issues wit...

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• Rona
• January 25, 2021 23:59
• 0 votes

1. Community
2. Support Forum
3. Cannot open excel online file

Hi John,  Welcome to the Box Community! Have you tried to use an alternate browser and clear your browser's cache and cookies? Meanwhile, another information that might help. We've received report ...

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• Rona
• January 15, 2021 18:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Playing mp3 files in a box folder on a phone

Hi Ian,  Welcome to Box Community!  I went ahead and reproduced this issue, seems that it is an expected behavior that even if you only selected a single mp3 file to play in your folder it will con...

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• Rona
• November 06, 2020 23:14
• 0 votes

1. Community
2. Support Forum
3. Who else misses Box Sync?

Hi David,  Welcome to Box Community!  We would like to know your queries concerning Box Sync and we would love to further assist. Please feel free to leave comments that way we can answer your part...

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• Rona
• November 06, 2020 22:50
• 0 votes

1. Community
2. Support Forum
3. Everyone on Box can't perform any functions, as we are all locked for various functions. Need to talk to somebody. I need a phone # to call and don't send me to a web site give me the phone #. I have been to web sites with no results.

Hi Nina,  Welcome to Box Community!  I went ahead and opened a support ticket to help you address your Box concerns. You will be notified through email and rest assured that our teammate will direc...

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• Rona
• October 10, 2020 01:16
• 0 votes

1. Community
2. Support Forum
3. restore deleted box note

Hi Betty,  Welcome to Box Community and thanks for your post in the forum!  To help you locate and restore your deleted item I went ahead and opened a support ticket to have someone from Box suppor...

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• Rona
• October 09, 2020 19:50
• 0 votes