Rona

1. Community
2. Support Forum
3. Box Drive error: invalid_client

Hi Lorilei,  Welcome to Box Community and glad to assist!  If you're getting invalid_client error in Box Drive, please go ahead and fully uninstall your Box Drive.  Restart your machine and reinsta...

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• Rona
• January 23, 2024 21:26
• -2 votes

1. Community
2. Support Forum
3. Need the Box.2.35.97.msi file because I can't uninstall box

Hi Kari, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 19, 2024 20:03
• -1 votes

1. Community
2. Support Forum
3. Files Deleted in Dec 2022 - trying to restore. Is this possible?

Hi Matt,  Welcome to Box Community and glad to help! Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. With this information, we can't gu...

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• Rona
• January 17, 2024 21:31
• -1 votes

1. Community
2. Support Forum
3. 1tb of space on the enterprise plan

Hi Dawid, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 10, 2024 19:53
• -1 votes

1. Community
2. Support Forum
3. Box Drive asked for restart to finish update and about to quit, but everytime I restart, the problem persists and the Drive is not working.

Hi Mengchen, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 08, 2024 19:35
• Edited
• -2 votes

1. Community
2. Support Forum
3. A list of all collaborators including sub-folders

Hi Thao,  Welcome to Box Community and glad to help!  To get the list of your collaborators in a folder:  Open the appropriate folder. You will see a list of collaborators in the right-hand sideba...

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• Rona
• January 05, 2024 21:47
• -2 votes

1. Community
2. Support Forum
3. Can't access shared folder due to strong password requirement. Google SSO issue

Hi Lindsey, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  Thanks for posting! 

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• Rona
• January 05, 2024 18:38
• -1 votes

1. Community
2. Support Forum
3. WHERE IS MY FILES?

Hi Jorge,  Welcome to Box Community and glad to help! Are these deleted files your own or those you collaborated with? If it's the latter, kindly get in touch with the file owner to restore it. Mea...

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• Rona
• January 03, 2024 21:55
• Edited
• -1 votes

1. Community
2. Support Forum
3. Transfer Ownership

Hello there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 03, 2024 19:13
• -1 votes

1. Community
2. Support Forum
3. I had 50GB of space before I upgraded my account

Hi Rafael,  Welcome to Box Community and glad to help!  To understand how your storage limit varies, please get in touch with our Billing team through billing@box.com. Thanks for posting!

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• Rona
• December 27, 2023 21:21
• Edited
• -1 votes