Rona

1. Community
2. Support Forum
3. Video and Photo not uploading from Box App

Hi Deidre,  Welcome to Box Community and glad to help! Looks like you've been working with Product Support regarding your issue. Please keep an eye out and our team will stay in touch.  Thanks for ...

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• Rona
• October 20, 2023 20:23
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Drive crashes File Explorer

Hi Emma,  Welcome to Box Community and glad to help!  Looks like you should contact your internal helpdesk team regarding your Box issue.  Thanks for posting! 

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• Rona
• October 06, 2023 21:42
• Edited
• -1 votes

1. Community
2. Support Forum
3. Authorization code not getting generated

Hi Neo,    Welcome to Box Community and glad to help!    We've created a new case and a member of our team will contact you through email, please keep an eye out.    Thanks for posting!

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• Rona
• October 04, 2023 19:57
• -1 votes

1. Community
2. Support Forum
3. Deactivated user

Hi Claudia,  Welcome to Box Community and glad to help!  This error appears when you're inviting a user with inactive Box account. Please note that for collaboration to work, you should invite a us...

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• Rona
• September 29, 2023 20:04
• Edited
• -2 votes

1. Community
2. Support Forum
3. Excel link reference to file in Box

Hi there,  Welcome to Box Community and glad to help!  You may reach out to your internal helpdesk team to assist you address this inquiry.  Thanks for posting! 

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• Rona
• September 29, 2023 13:49
• 0 votes

1. Community
2. Support Forum
3. Can't edit locked file that I locked myself

Hi Jeanette,  Welcome to Box Community, glad to help!  Our team would like to clarify that when you lock a file, you will see a lock icon, but you are still be able to edit the file. If another use...

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• Rona
• September 25, 2023 19:29
• Edited
• -1 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Laura, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 22, 2023 20:26
• -1 votes

1. Community
2. Support Forum
3. Cannot upload files in BOX

Hi there,  Welcome to Box Community and glad to help!  If you are having trouble uploading files or folders, please try the following troubleshooting steps: Please ensure your web browser is the l...

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• Rona
• September 21, 2023 19:56
• -1 votes

1. Community
2. Support Forum
3. multiple files download to zip file

Hi Johan, Welcome to Box Community and glad to help!  Please get in touch with your internal helpdesk team to help create a ticket for this inquiry.  Thanks for posting! 

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• Rona
• September 20, 2023 14:44
• -1 votes

1. Community
2. Support Forum
3. Really slow uploads

Hi Harry,  Welcome to Box Community and glad to help!  If you are having trouble uploading files or folders, please try the following troubleshooting steps: Please ensure your web browser is the l...

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• Rona
• September 19, 2023 21:03
• Edited
• -2 votes