Rona

1. Community
2. Support Forum
3. Password Issue

Hi Matt,  Welcome to Box Community and glad to help!  It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay i...

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• Rona
• August 23, 2023 22:39
• -1 votes

1. Community
2. Support Forum
3. Help: Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions.

Hi Emily,  Welcome to Box Community and glad to help!  To help address this issue kindly reach out to your internal helpdesk team for assistance. If they need Product Support team to step in, they ...

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• Rona
• August 18, 2023 20:41
• Edited
• -1 votes

1. Community
2. Support Forum
3. Where al of my documents

Hi Fil,  Welcome to Box Community and glad to help!  Please go over to your trash/bin icon to find and recover your missing files. However, if the missing files are your shared contents, please rea...

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• Rona
• August 17, 2023 21:44
• Edited
• -1 votes

1. Community
2. Support Forum
3. External Users unable to generate QR code for two step verification requirement.

Hi Anthony,  Welcome to Box Community and glad to help!  It appears that you've worked with a member of team to address this issue. Let us know in this forum if you have additional questions.  Than...

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• Rona
• August 16, 2023 22:28
• -1 votes

1. Community
2. Support Forum
3. missing folders and search function

Hi Julie,  Welcome to Box Community and glad to help!  It appears that you've worked with a member of Product Support team to address this issue. Let us know in this forum if you have additional qu...

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• Rona
• August 16, 2023 18:56
• Edited
• -1 votes

1. Community
2. Support Forum
3. Change email address

Hi Cristiano,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email so please keep an eye out.  Thanks for posting! 

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• Rona
• August 15, 2023 22:02
• -2 votes

1. Community
2. Support Forum
3. Files Are Not Synching

Hi Jennifer,  Welcome to Box Community and glad to help! Are you having trouble syncing your files from your sync folder to the Box website or it's vice versa?  Also, can I confirm your current Box...

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• Rona
• August 15, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. cannot enable MFA via auth app

Hi there,  Welcome to Box Community and glad to help!  Please use your alternate browser and try again. You could also clear your browser's cache and cookies (https://support.box.com/hc/en-us/artic...

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• Rona
• August 08, 2023 21:09
• Edited
• -1 votes

1. Community
2. Support Forum
3. How to change managed users to external users?

Hi there,  Welcome to Box Community and glad to help!  I can see that you're already working with our team regarding this query. Rest assured that our team will stay in touch and please keep an eye...

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• Rona
• July 25, 2023 19:56
• -1 votes

1. Community
2. Support Forum
3. FTP upload slow

Hi Chris,  Welcome to Box Community and glad to help! Let me open a new ticket and a member of our team will be in touch shortly. We'll contact you via email and please keep an eye out.  Thanks for...

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• Rona
• July 19, 2023 21:39
• -1 votes