Rona

1. Community
2. Support Forum
3. missing folders and search function

Hi Julie,  Welcome to Box Community and glad to help!  It appears that you've worked with a member of Product Support team to address this issue. Let us know in this forum if you have additional qu...

• View comment
• Rona
• August 16, 2023 18:56
• Edited
• -1 votes

1. Community
2. Support Forum
3. Change email address

Hi Cristiano,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email so please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• August 15, 2023 22:02
• -2 votes

1. Community
2. Support Forum
3. Files Are Not Synching

Hi Jennifer,  Welcome to Box Community and glad to help! Are you having trouble syncing your files from your sync folder to the Box website or it's vice versa?  Also, can I confirm your current Box...

• View comment
• Rona
• August 15, 2023 21:53
• 0 votes

1. Community
2. Support Forum
3. cannot enable MFA via auth app

Hi there,  Welcome to Box Community and glad to help!  Please use your alternate browser and try again. You could also clear your browser's cache and cookies (https://support.box.com/hc/en-us/artic...

• View comment
• Rona
• August 08, 2023 21:09
• Edited
• -1 votes

1. Community
2. Support Forum
3. How to change managed users to external users?

Hi there,  Welcome to Box Community and glad to help!  I can see that you're already working with our team regarding this query. Rest assured that our team will stay in touch and please keep an eye...

• View comment
• Rona
• July 25, 2023 19:56
• -1 votes

1. Community
2. Support Forum
3. FTP upload slow

Hi Chris,  Welcome to Box Community and glad to help! Let me open a new ticket and a member of our team will be in touch shortly. We'll contact you via email and please keep an eye out.  Thanks for...

• View comment
• Rona
• July 19, 2023 21:39
• -1 votes

1. Community
2. Support Forum
3. bubble integration

Hi Jimmy,  Welcome to Box Community and glad to help!  Looks like you need to consult this with Bubble instead. Please reach out to their helpdesk team regarding this integration.  Thanks for posting!

• View comment
• Rona
• July 19, 2023 20:48
• Edited
• -1 votes

1. Community
2. Support Forum
3. Missing Folder, Not in Trash, Unsure of Folder Owner

Hi Gephine,  Welcome to Box Community and glad to help!  Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days, although Box administrator...

• View comment
• Rona
• July 17, 2023 23:43
• -1 votes

1. Community
2. Support Forum
3. Box Sign not working

Hi Faith,  Welcome to Box Community and glad to help! Looks like you've managed to open a ticket regarding your issue with Box Sign. Please note that a member of our team will keep in touch and ple...

• View comment
• Rona
• July 07, 2023 22:55
• -1 votes

1. Community
2. Support Forum
3. File and Folder shortcuts

Hi Greg,  Welcome to Box Community and glad to help!  Currently, you can create "collections" to organize or group your essential Box folders in the Box website. Hope it helps!

• View comment
• Rona
• June 30, 2023 21:03
• Edited
• -2 votes