Text disappears when opening PDFs

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Mike Medina

• June 12, 2023 18:15

Like magic almost.  The text is there for a split second, and then it's gone.  Tried multiple browsers.  Downloading the file shows the text just fine.  Is this a privacy setting that needs adjusting?  

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  Rona

  • June 27, 2023 23:02

  Hi Mike, 

  Welcome to Box Community and glad to assist! 

  Please try clearing your browser's cache and cookies then try again. 

  Hope it works! 

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  Mohit Sidhu

  • August 14, 2023 19:27

  Hi Rona, I am facing the same issue. I have cleared browser's cache and cookies but the issue still persists. When opening some documents, the text is there for a second and then slowly fades away.

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  Michael Reed

  • August 28, 2023 22:20

  I have a similar issue with a W9 form; I can see the text in the Box preview but when I download and open in Acrobat the text I entered has disappeared. This is recent as I sent my W9 without issue a month ago.

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