Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Can not log in and restore the password

    Hi Mateusz,  Welcome to Box Community and glad to help!  Kindly inform the impacted user to contact our Support team directly through this link.  We'd love to help address the user's password issue...

    1. Community
    2. Support Forum
    3. Authenticator Code?

    Hi Alexis,  Welcome to Box Community and glad to assist!  We'd love to help address the affected user's login issue. Please have the user to contact us through support.box.com.  Thanks for posting!

    1. Community
    2. Support Forum
    3. ZIP Files and BOX Drive

    Hi James,  Welcome to Box Community and glad to help!  To get a closer look, let me create a new ticket and have our Product Support team to look into this. Someone will send you an email to provid...

    1. Community
    2. Support Forum
    3. Sign Templates not saving all elements.

    Hi Lindsay,  Welcome to Box Community and glad to help!  I just opened a new ticket for our Product Support team regarding your issue with Sign templates. Rest assured that our team will get in tou...

    1. Community
    2. Support Forum
    3. Restore a deleted folder?

    Hi Mary,  Welcome to Box Community and glad to assist!  Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the T...

    1. Community
    2. Support Forum
    3. How to delete external account

    Hi there,  Welcome to Box Community and glad to help!  Looks like you're now working with our Product Support team regarding this query. Please keep an eye to your email as we continue to help addr...

    1. Community
    2. Support Forum
    3. Box Drive - missing folder on dektop

    Hi Daniel,  Welcome to Box Community and glad to help!  You may want to check these details first:  The Box version installed in the affected user's machine  What's the user's permission to the fo...

    1. Community
    2. Support Forum
    3. go away menu

    Hi Casey,  Welcome to Box Community and glad to help!  I opened a ticket for our Product Support team so they could assist with your issue. Please keep an eye to your email and someone will get in ...

    1. Community
    2. Support Forum
    3. Forms

    Hi there,  Welcome to Box Community and glad to help!  It appears that you've already reached out to our Product Support team regarding this. Rest assured that someone will be sending you an email ...

    1. Community
    2. Support Forum
    3. Storage almost full but no files

    Hi there,  Welcome to Box Community and I'm here to help!  Great news! We've ran the script and corrected your file counts.  To confirm your current storage count please go to Box.com> Account Sett...