Rona

1. Community
2. Support Forum
3. My images won't open.

Hi Lima,  Welcome to Box Community and I’m here to help! To help address your issue, please try the following troubleshooting steps:  Log out and log in from your Box mobile application.  Uninstal...

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• Rona
• May 09, 2023 23:15
• Edited
• -1 votes

1. Community
2. Support Forum
3. "Customize Folder Settings" option missing

Hi Alexis,  Welcome to Box Community and glad to help!  Kindly uninstall your current Box Sync application and follow these steps to modify the location of your Box Sync folder.  To uninstall your ...

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• Rona
• May 06, 2023 00:13
• -1 votes

1. Community
2. Support Forum
3. Can't upload

Hi there,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your upload issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks for...

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• Rona
• May 04, 2023 14:55
• -1 votes

1. Community
2. Support Forum
3. Move box drive directory on a mac

Hi Jim,  Welcome to Box Community and glad to assist!  To configure your Box Drive folder's default location, here's the steps.  Note: This article discusses resolving issues around file-to-file li...

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• Rona
• May 03, 2023 22:43
• -2 votes

1. Community
2. Support Forum
3. Unable to upload files to Box

Hi Stefan,  Welcome to Box Community and glad to assist!  It appears that you've already reached out to our Product Support team to address your upload issue. Please note that a member of our team ...

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• Rona
• April 26, 2023 21:58
• -1 votes

1. Community
2. Support Forum
3. Slow download speeds

Hi Alison,  Welcome to Box Community and glad to assist!  Are you currently downloading large contents? You may want to cut your download by batch and see if that would help.  Let us know how it go...

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• Rona
• April 24, 2023 22:53
• -2 votes

1. Community
2. Support Forum
3. Invited to Collaborate - cannot view shared folder in my box

Hi Jack,  Welcome to Box Community and glad to help!  Check for your pending collaboration in your Box account and accept when necessary using this article. Meanwhile, if the intended folder didn't...

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• Rona
• April 21, 2023 14:58
• -2 votes

1. Community
2. Support Forum
3. Can not log in and restore the password

Hi Mateusz,  Welcome to Box Community and glad to help!  Kindly inform the impacted user to contact our Support team directly through this link.  We'd love to help address the user's password issue...

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• Rona
• April 20, 2023 21:54
• -1 votes

1. Community
2. Support Forum
3. Authenticator Code?

Hi Alexis,  Welcome to Box Community and glad to assist!  We'd love to help address the affected user's login issue. Please have the user to contact us through support.box.com.  Thanks for posting!

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• Rona
• April 19, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. ZIP Files and BOX Drive

Hi James,  Welcome to Box Community and glad to help!  To get a closer look, let me create a new ticket and have our Product Support team to look into this. Someone will send you an email to provid...

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• Rona
• April 18, 2023 20:59
• 0 votes