Rona

1. Community
2. Support Forum
3. Not getting Confirmation Mail

Hi Allen,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user'...

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• Rona
• January 13, 2025 19:11
• 0 votes

1. Community
2. Support Forum
3. (利用停止したい)会社メアドで個人利用していたBusiness Planが解約できていない

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• January 13, 2025 19:08
• 0 votes

1. Community
2. Support Forum
3. I cannot log in BOX account

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 13, 2025 19:06
• 0 votes

1. Community
2. Support Forum
3. Cancel Without Charge

Hi Melodi, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• January 13, 2025 19:05
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial

Hi Jesse,  Welcome to Box Community and glad to assist! It shows that you've managed to cancel your Box subscription. If you happen to have any additional questions, please reply in this thread and...

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• Rona
• January 13, 2025 19:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. 繳費失敗Payment failed

Hi there,  Welcome to Box Community and glad to assist!  If you experience issues/errors while upgrading. Please contact our Sales team and click the chat head via box.com/pricing. Thanks for posti...

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• Rona
• January 13, 2025 18:59
• 0 votes

1. Community
2. Support Forum
3. change company name

Hi Takahiko,  Welcome to Box Community and glad to assist!  You can change your company name through Custom Setup in Enterprise Settings:  Log in via box.com> Admin Console and navigate to your En...

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• Rona
• January 10, 2025 23:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. out of storage when I am not

Hi there,  Welcome to Box Community and glad to assist!  Kindly attach a screenshot of your upload error through this thread.  We'd love to further assist! 

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• Rona
• January 10, 2025 23:04
• 0 votes

1. Community
2. Support Forum
3. I deleted my account by mistake and would like to have it restored. 

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• January 10, 2025 22:59
• 0 votes

1. Community
2. Support Forum
3. Changing Access Level

Hi Eric,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 10, 2025 22:58
• 0 votes