Rona

1. Community
2. Support Forum
3. Couldn't create password then account deleted

Hi Adam,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 09, 2025 16:34
• 0 votes

1. Community
2. Support Forum
3. Users

Hi Jonathan,  Welcome to Box Community and glad to assist!  Upon checking, your current Box Plan does not have unlimited collaboration. Which means, charges will incur for every file/folder collabo...

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• Rona
• January 09, 2025 16:29
• 0 votes

1. Community
2. Support Forum
3. Emergency: Message notification not received Again!

Hi Sharon,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user...

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• Rona
• January 09, 2025 16:22
• 0 votes

1. Community
2. Support Forum
3. Issue with Users Logging into Box.com and not Seeing Files Created in Another Box Account

Hi Dawn,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 08, 2025 20:09
• 0 votes

1. Community
2. Support Forum
3. Vice versa timing out

Hi Charles,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 08, 2025 20:02
• 0 votes

1. Community
2. Support Forum
3. Auth App

Hi Matt,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 08, 2025 20:01
• 0 votes

1. Community
2. Support Forum
3. Cannot integrate box app with outlook

Hi Vanessa,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 08, 2025 20:00
• 0 votes

1. Community
2. Support Forum
3. Linking my email to my Box account

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 08, 2025 19:58
• 0 votes

1. Community
2. Support Forum
3. Missing Files and Folders Account Wide

Hi Melanie,  Welcome to Box Community and glad to assist!  Upon checking, the sub-folder 01.02.25 isn't deleted. Can you confirm if it's in box.com? If so, please go ahead and manually reset your B...

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• Rona
• January 08, 2025 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover deleted box collaborator

Hi Keith,  Welcome to Box Community and glad to assist! For more context, how did the collaborator and his folders got deleted?  Thanks for posting! 

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• Rona
• January 08, 2025 19:48
• 0 votes