Rona

1. Community
2. Support Forum
3. e-mail notification from Box mention does not work

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happen...

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• Rona
• October 21, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. Recovery of documents

Hi Wenjia,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• October 21, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. All files, except the shared folders, have disapperead. The storage shows no memory being used.

Hi Kshiteej, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Product Support. For immediate assistance, you should contact your internal he...

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• Rona
• October 21, 2024 21:20
• 0 votes

1. Community
2. Support Forum
3. No email received to reset password.

Hi Fortunato,  Welcome to Box Community and glad to assist!  If you're not receiving email from Box, please follow our recommended troubleshooting steps below.  Check your Spam/Junk email folder. ...

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• Rona
• October 21, 2024 21:17
• 0 votes

1. Community
2. Support Forum
3. Storage says full but is not

Hi Monica,  Good day! To get a closer look, please attach a screenshot of your error via this thread. Thanks for posting!

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• Rona
• October 21, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. Is there such a thing as "Sharing a file with your whole company", not just a shared link?

Hi there, Welcome to Box Community and glad to assist! When you share access to your file via shared link, its viewer won't get to use the search function.  To grant your colleague with search acce...

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• Rona
• October 21, 2024 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please set it to search "Everywhere" by default

Hi Liz,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpd...

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• Rona
• October 21, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. File missing

Hi there,  Welcome to Box Community and glad to assist! To get a closer look, could you attach a screenshot of your error message?  We'd love to further assist! 

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• Rona
• October 21, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Following up Rona - files removed were set up by another user

Hi there,  Welcome to Box Community and glad to assist!  As for the missing shared file(s), you must reach out to your colleague who shared the file(s) so they could return your access to the file(...

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• Rona
• October 21, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Removing all sharing access to subfolders

Hi Michael,  Welcome to Box Community and glad to assist! To remove collaborators that was invited in the sub-folder level, you must go through each sub-folders in order to remove your collaborator...

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• Rona
• October 21, 2024 19:57
• 0 votes