Rona

1. Community
2. Support Forum
3. I recently signed in and some of my documents and pictures are missing

Hi there,  Welcome to Box Community and glad to assist! When looking for missing files, you can go and find it in your trash. Also, Box do not delete user files, unless the latter initiated the del...

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• Rona
• October 15, 2024 22:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error uploading files

Hi Jenn,  Welcome to Box Community and glad to assist!  If you are having trouble uploading files or folders to Box, please try the following troubleshooting steps: Make sure that your web browser...

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• Rona
• October 15, 2024 22:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Accessing Contributor's Files

Hi Ama,  Welcome to Box Community and glad to assist! Did you receive an invitation to access their file/folder?If so, could you attach a screenshot of the invitation you received?  We'd love to fu...

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• Rona
• October 15, 2024 22:40
• 0 votes

1. Community
2. Support Forum
3. logs sent - need to create a support case

Hi Joan,  Welcome to Box Community and glad to assist!  For more context, what prompted you to submit your logs, can you elaborate the issue? Also, are you running a local Box Application? If so, w...

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• Rona
• October 15, 2024 21:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect Number of Files Shown

Hi Kristle,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• October 15, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. Client support

Hi Mariel,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 15, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Unable to open file

Hi Rodney,  Welcome to Box Community and glad to assist!  For more context, can you confirm if you can still successfully login via box.com? If so, remove your MFA:  To remove a multi-factor authen...

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• Rona
• October 15, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Error when adding users

Hi Tiffani,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 15, 2024 21:33
• 0 votes

1. Community
2. Support Forum
3. Co-Owner Access Time

Hi Arlene,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 15, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. External Collaborators

Hi Chris,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 15, 2024 21:28
• 0 votes