Rona

1. Community
2. Support Forum
3. “You can’t open this location using this program.”

Hi Katie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. We'd love to f...

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• Rona
• April 24, 2025 19:52
• 0 votes

1. Community
2. Support Forum
3. Content Insights - Log of All User Activity

Hi Emma,  Welcome to Box Community and glad to assist! The feature you're looking for is currently available on Business accounts and above.  Please check out the following articles for more inform...

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• Rona
• April 24, 2025 00:07
• 0 votes

1. Community
2. Support Forum
3. I did not receive the password reset email

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user'...

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• Rona
• April 23, 2025 23:19
• 0 votes

1. Community
2. Support Forum
3. Can´t upload files - limit reached, but should have space left?

Hi Victoria,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes i...

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• Rona
• April 23, 2025 22:02
• 0 votes

1. Community
2. Support Forum
3. Strong password required, can't add password

Hi Hanna,  Welcome to Box Community and glad to assist! To setup your password, kindly reset the password for your Box account and follow this process: Visit https://app.box.com/reset and enter th...

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• Rona
• April 23, 2025 21:59
• 0 votes

1. Community
2. Support Forum
3. I can't see the data anymore

Hi there,  Welcome to Box Community and glad to assist! To address your login error, you can follow the troubleshooting steps below:  Updating your browser to the latest version Clearing your brow...

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• Rona
• April 23, 2025 21:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

Hi Brighid,  Welcome to Box Community and glad to assist! If you have questions regarding Box upgrade, you can reach out through box.com/pricing and chat with a Sales Representative.  Thanks for po...

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• Rona
• April 23, 2025 21:51
• 0 votes

1. Community
2. Support Forum
3. ライセンス購入間違い

Hi there,  Welcome to Box Community and glad to assist!  At the moment, we're only able to offer support in English. We apologize for this limitation -- please contact us in this language if you ne...

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• Rona
• April 23, 2025 21:49
• 0 votes

1. Community
2. Support Forum
3. Login with company

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 23, 2025 21:47
• 0 votes

1. Community
2. Support Forum
3. Box Synch Issues after update

Hi Colleen,  Welcome to Box Community and glad to assist!  We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Autom...

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• Rona
• April 23, 2025 21:46
• 0 votes