Rona

1. Community
2. Support Forum
3. Unable to add secondary email to primary account

Hi Kent,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. Can't download files

Hi Rebecca,  Welcome to Box Community and glad to assist!  If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest ...

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• Rona
• September 18, 2024 22:31
• 0 votes

1. Community
2. Support Forum
3. File disappeared

Hi Tracey,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 22:29
• 0 votes

1. Community
2. Support Forum
3. Digital data shredding

Hi Karolina,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 22:28
• 0 votes

1. Community
2. Support Forum
3. Accessing Group Work

Hi Annalyn,  Welcome to Box Community and glad to assist!  There are no shared folders in your account. Did you receive a collaboration invite to access the files? If so, you might want to check wh...

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• Rona
• September 18, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Issues with Provisioning New Users via M365 to Box – Email Confirmation Not Received

Hi Matthew,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Box drive sync issues

Hi Jeffrey,  Welcome to Box Community and glad to assist! Can we confirm the following details regarding your Box Drive application?  Your Operating System and current Box Drive version.  Please a...

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• Rona
• September 18, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. Cancel business account

Hi Neha,  Welcome to Box Community and glad to assist! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > ...

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• Rona
• September 18, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Your file system is not supported by box sync

Hi Al,  Welcome to Box Community and glad to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop ex...

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• Rona
• September 18, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. Reset the Inbox (Space Not Reclaimed)

Hi Jijo,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 18, 2024 21:01
• 0 votes