Rona

1. Community
2. Support Forum
3. Unable to add co-worker to folder for collaboration

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 21, 2025 20:16
• 0 votes

1. Community
2. Support Forum
3. Need 2FA reset

Hi Jeff,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 18, 2025 22:32
• 0 votes

1. Community
2. Support Forum
3. "Connection timeout" Box failed to find any search results

Hi Matt, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 18, 2025 22:27
• 0 votes

1. Community
2. Support Forum
3. Please recalculate my storage used

Hi Rosie,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it i...

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• Rona
• April 18, 2025 22:19
• 0 votes

1. Community
2. Support Forum
3. The storage is full.

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it i...

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• Rona
• April 18, 2025 22:17
• 0 votes

1. Community
2. Support Forum
3. Admin Transfer

Hi Will,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 18, 2025 21:25
• 0 votes

1. Community
2. Support Forum
3. Failing to Transfer Admin

Hi Charlotte, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 18, 2025 20:55
• 0 votes

1. Community
2. Support Forum
3. Won't Let Me Upgrade

Hi Brenna,  Welcome to Box Community and glad to assist!  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you...

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• Rona
• April 18, 2025 20:52
• 0 votes

1. Community
2. Support Forum
3. Box not copying large set of files

Hi Matt, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 18, 2025 20:50
• 0 votes

1. Community
2. Support Forum
3. Unable to change password

Hi Leka,  Welcome to Box Community and glad to assist!  In order to setup a password for your Box account. You should follow the steps below.  Visit https://app.box.com/reset and enter the email a...

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• Rona
• April 18, 2025 20:48
• 0 votes