Rona

1. Community
2. Support Forum
3. Consolidate Domain Accounts

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• July 02, 2024 19:03
• 0 votes

1. Community
2. Support Forum
3. Authenticator Lost

Hi Nagendra,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account have a designated team that works closely with Box Premier S...

• View comment
• Rona
• July 02, 2024 18:58
• 0 votes

1. Community
2. Support Forum
3. New user not able to receive confirmation email

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• July 02, 2024 18:55
• 0 votes

1. Community
2. Support Forum
3. I pay for unlimited but it says I have to pay for unlimited

Hi Raffe,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you have additional questions, please reply through this forum.  We'd love t...

• View comment
• Rona
• July 02, 2024 15:56
• 0 votes

1. Community
2. Support Forum
3. storage problems

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• July 02, 2024 15:54
• 0 votes

1. Community
2. Support Forum
3. Missing Files After Upgrade

Hi Jen,  Welcome to Box Community and glad to assist!  I understand the importance of your Box contents, sorry to hear about the issue.  Please note that due to your Box upgrade, your Box contents ...

• View comment
• Rona
• July 02, 2024 15:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset storage

Hi Mark,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• July 02, 2024 15:30
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage amount

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

• View comment
• Rona
• July 02, 2024 15:25
• 0 votes

1. Community
2. Support Forum
3. My co-worker lost a 2FA's device, so he cannot log in his acount. We contacted Box support and was told they could not verify the account ownership.

Hi there,  Welcome to Box Community and glad to assist!  I see that your co-worker has already reached out to Product Support in order to address his 2FA issue.  Note that his ownership test is cru...

• View comment
• Rona
• July 02, 2024 15:21
• 0 votes

1. Community
2. Support Forum
3. My folder will not load after sign in!

Hi Teresa,  Welcome to Box Community and glad to assist!  For more context, is the affected folder visbile in your account and an error appears whenever you try to acces it? If so, please attach a ...

• View comment
• Rona
• July 02, 2024 14:17
• 0 votes