Rona

1. Community
2. Support Forum
3. Refund

Hi Holly,  Welcome to Box Community and glad to assist!  You can contact our Cancellation team via cancel@box.com regarding your refund query. Rest assured that a member of our team will get in tou...

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• Rona
• June 24, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Verification email has expired

Hi Haris,  Welcome to Box Community and glad to assist!  Once your confirmation email has expired, you can reset your password to complete your Box setup.  To reset the password for your Box accoun...

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• Rona
• June 24, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. I need to recover a folder that i deleted permanently

Hi there,  Welcome to Box Community and glad to assist! Once a file/folder has been deleted off of your trash. We are unable to support file recovery for our Free Individual plan.  Meanwhile, if yo...

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• Rona
• June 24, 2024 21:34
• 0 votes

1. Community
2. Support Forum
3. How to migrate data from BOX to Microsoft One Drive

Hi Chang Liu,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier S...

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• Rona
• June 24, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. Consistently slow download speeds

Hi Michael,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Ser...

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• Rona
• June 24, 2024 21:25
• 0 votes

1. Community
2. Support Forum
3. Upload Failed storage limit exceeded - Account storage limit reached Showing "Storage Used 10.0 GB of 10.0 GB"

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 21:01
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account

Hi Valérie,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Consol...

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• Rona
• June 24, 2024 20:59
• 0 votes

1. Community
2. Support Forum
3. SOC 2 Type 2 report

Hi Ram,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. Permanetly delete User Account

Hi Adam,  Welcome to Box Community and glad to assist! If an individual free user is set to join a managed Box instance, kindly reach out to the Enteprise's Box Administrator to follow these instru...

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• Rona
• June 24, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. my storage is full, but it isn't.

Hi Ariane,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 20:00
• 0 votes