Rona

1. Community
2. Support Forum
3. 2-step verification, message not received

Hi Atsushi,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. A...

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• Rona
• June 13, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. Email confirmation

Hi Gerald,  Welcome to Box Community and glad to assist!  When a confirmation email has expired, please proceed and generate a password reset link.  To reset the password for your Box account, foll...

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• Rona
• June 13, 2024 19:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. please resend email for password reset account locked

Hi Laura,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. It seems that you've already addressed your concern through Live Chat and if ...

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• Rona
• June 13, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. Deleting a custom app

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. The BOX Invitation Email Has Not Arrived

Hi Mina,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like the email addresses was placed on our email suppression list. This typically happen...

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• Rona
• June 13, 2024 19:45
• 0 votes

1. Community
2. Support Forum
3. 共有フォルダが開けません

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• June 13, 2024 19:41
• 0 votes

1. Community
2. Support Forum
3. Inaccurately created an enterprise account on a personal account

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• June 13, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. I cannot receive password reset email

Hi Poli,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks ...

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• Rona
• June 13, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. Box app on Android

Hi Raffe,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 13, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. Previewer Function: Preview didn't load

Hi Estee,  Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. At ...

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• Rona
• June 12, 2024 22:13
• 0 votes