Rona

1. Community
2. Support Forum
3. I cannot open pdf files on my ipad 11 and it will not run the box tools for safari nd no safari setting???

Hi Jessica,  Welcome to Box Community and glad to assist!  In order to access your Box files through your iPad 11, please install Box for iOS. And as of this writing, Box Tools is not available on ...

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• Rona
• June 05, 2024 22:17
• 0 votes

1. Community
2. Support Forum
3. Can't open Excel on BOX online

Hi there,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• June 05, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Reset my account

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 05, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. Changing phone number

Hi Takeo,  Welcome to Box Community and glad to assist!  You can add/change your mobile number through your Account Profile.  To edit your Account Profile:  Login to box.com and navigate to View P...

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• Rona
• June 05, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. white screen

Hi Scott,  Welcome to Box Community and glad to assist! Can you add more information regarding your white screen issue? It would also be helpful if you could include a sceenshot of your error.  We'...

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• Rona
• June 05, 2024 21:14
• 0 votes

1. Community
2. Support Forum
3. "Insufficient disk space"

Hi Erika, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 05, 2024 20:54
• 0 votes

1. Community
2. Support Forum
3. External User

Hi Janelle,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• June 05, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. Excel Files from Box Drive opening slower than usual

Hi Zach, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 05, 2024 20:48
• 0 votes

1. Community
2. Support Forum
3. BOX FULL

Hi Joye,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tota...

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• Rona
• June 05, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. Users unable to receive any email from Box

Hi Maria,  Welcome to Box Community and glad to assist! In order to fix your notifications issue, please follow these troubleshooting steps:  Check your Spam/Junk email folder. Sometimes, certain ...

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• Rona
• June 05, 2024 20:44
• 0 votes