Rona

1. Community
2. Support Forum
3. Please cancel the two-factor authentication

Hi Takuhide,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 30, 2024 15:12
• 0 votes

1. Community
2. Support Forum
3. Error Loading Tasks

Hi Raj,  Welcome to Box Community and glad to assist! I assume you're referring to tasks in box.com. And in order to get a closer look, please attach a screenshot of your error while loading tasks....

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• Rona
• May 29, 2024 22:54
• 0 votes

1. Community
2. Support Forum
3. Credit card payment error

Hi there,  Welcome to Box Community and glad to assist!  It seems that you're trying to upgrade your Box account. To do so, please visit box.com/pricing and use our Live Chat function to work with ...

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• Rona
• May 29, 2024 22:47
• 0 votes

1. Community
2. Support Forum
3. Email in suppression list

Hi there, Welcome to Box Community and glad to assist! Upon checking your email address linked to your Box account is not in suppression list. If you're having issue receiving email notifications f...

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• Rona
• May 29, 2024 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. File size quota exceeded even after deleting files and removing them from trash

Hi Sarah,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 29, 2024 22:32
• 1 vote

1. Community
2. Support Forum
3. Cannot access shared file

Hi Marlo, Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. At t...

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• Rona
• May 29, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. data inaccuracy issues around my storage size

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• May 29, 2024 22:08
• 0 votes

1. Community
2. Support Forum
3. Windows File Explorer - Can I viewed non owned shared folders?

Hi Peter,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 29, 2024 22:06
• 0 votes

1. Community
2. Support Forum
3. Invite Email Displaying Brand Color Logo on White Background

Hi Hugh,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 29, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. I have both Box and Box Sync installed on my mac, but can't get cloud folders to sync

Hi Amelia, Welcome to Box Community and happy to assist! As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. At ...

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• Rona
• May 29, 2024 22:00
• 0 votes