Rona

1. Community
2. Support Forum
3. BOX CLOUD STORAGE SHOWING USAGE

Hi Sabita, Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• May 24, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. Password reset on a shared box access

Hi there,  Welcome to Box Community and glad to assist!  If you're having trouble receiving email(s) from Box, with password reset email included. Please follow the troubleshooting steps below.  ...

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• Rona
• May 24, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Files unavailable

Hi Margaret,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 24, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Computer Restarted while box drive was syncing and everything disappeared

Hi Eamonn, Welcome to Box Community and glad to assist! Please note that Box can only guarantee recovery for items deleted from box.com by using your trash (https://support.box.com/hc/en-us/article...

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• Rona
• May 24, 2024 21:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. I am a co-owner of the box but cannot add user or share link

Hi Anson, Welcome to Box Community and glad to assist! Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below.  Updating your b...

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• Rona
• May 24, 2024 21:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to open a support ticket. It seems to be impossible to access help

Hi Wendy, Welcome to Box Community and glad to assist!  To contact a member of the Box Product Support team you must be signed into the community. Your ability to open a ticket will vary according ...

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• Rona
• May 24, 2024 21:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Access to folders by invitation

Hi Damian,  Welcome to Box Community and glad to assist!  Looks like you're having trouble accessing the folder you were invited to. At this rate, can you follow the steps below ensure that you wer...

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• Rona
• May 24, 2024 21:25
• 0 votes

1. Community
2. Support Forum
3. The administrator of the Box has left the company and cannot take over the privileges.

Hi Ren,  Welcome to Box Community and glad to assist! Can someone from your paid account open a new ticket so we could look into the account? Rest assured that a member of our team will get in touc...

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• Rona
• May 24, 2024 21:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. What type of accounts can be linked to Admin?

Hi Tiago,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 24, 2024 20:55
• 0 votes

1. Community
2. Support Forum
3. Can't comment on PDFs

Hi Laura,  Welcome to Box Community and glad to assist!  Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below.  Updating your...

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• Rona
• May 24, 2024 20:37
• 0 votes