Rona

1. Community
2. Support Forum
3. New user not being sent Welcome Email

Hi Mark,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance.  We'd love ...

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• Rona
• May 21, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Adobe Bridge, Box Drive, Apple M1 Chips

Hi Karen,  Welcome to Box Community and glad to assist!  As of this writing, Adobe Bridge remains an  incompatible software on Box Drive.  As an alternate workaround, you can move the content the u...

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• Rona
• May 21, 2024 19:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. box sign error

Hi Nariyasu, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 21, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. We can´t share

Hi there,  Welcome to Box Community and glad to assist!  Can you please add more details about the file sharing limitations you're concern about? Meanwhile, I've listed down some helpful articles t...

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• Rona
• May 21, 2024 14:47
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi May,  Welcome to Box Community and glad to assist! You may visit your trash through box.com in order to locate and restore your missing folder(s).  You can manually restore or permanently delete...

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• Rona
• May 20, 2024 21:49
• -1 votes

1. Community
2. Support Forum
3. Need Help Updating Primary Email Address Without Upgrading

Hi Morty,  Welcome to Box Community and glad to assist!  You can easily update your primary email address without upgrading your Box account, please follow the steps below.  To add an email address...

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• Rona
• May 20, 2024 21:45
• 0 votes

1. Community
2. Support Forum
3. Removing Editor - Keeping Files

Hi Alan,  Welcome to Box Community and glad to assist!  Removing collaborators won't delete any files your collaborator has uploaded or worked on. One can only remove a file/folder by deleting it. ...

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• Rona
• May 20, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. Why is there no icon for me to delete a downloaded/shared file?

Hi Sarah,  Welcome to Box Community and glad to assist! Can we confirm the following information as we continue to investigate?  Please confirm your Box version and Operating System.  Did you rece...

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• Rona
• May 20, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. Missing Shared File

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 20, 2024 21:22
• 0 votes

1. Community
2. Support Forum
3. add existing user into my enterprise

Hi Cassie, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 20, 2024 20:24
• 0 votes