Rona

1. Community
2. Support Forum
3. Unable to add user

Hi Ioana,  Welcome to Box Community and glad to assist!  In order to address this issue, you may use your Business account to contact Product Support and create a new case here.  We'd love to furth...

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• Rona
• May 15, 2024 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box storage full but not

Hi Alessandro,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, i...

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• Rona
• May 15, 2024 20:45
• 0 votes

1. Community
2. Support Forum
3. Box says almost full, and it is not

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 15, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. My enterprise plan should have unlimited storage space. Why can’t I store more than 10TB when it reaches 10TB?

Hi McCoy, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 15, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. How can I synchronize data between Box Folders? 

Hi Gregory, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 15, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. canceling starter account

Hi Kanako,  Welcome to Box Community and glad to assist!  Once you cancel your Box account. Aside from the Box Administrator's account, each managed users will have their logins be revoked too. For...

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• Rona
• May 15, 2024 20:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot create an account

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 15, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. Shared Collaboration Folder Disappeared

Hi Carla,  Welcome to Box Community and glad to assist! If the your access to the collaborated folder has disappeared. Your collaboration access may have expired or removed. At this rate, kindly re...

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• Rona
• May 15, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. Issue with File Download using OAuth2 Authorization - Receiving 404 Not Found

Hi there,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 15, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. need help with external users, 2fa and domain change

Hi Hovik, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 15, 2024 19:49
• 0 votes