Rona

1. Community
2. Support Forum
3. The mistake

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• May 10, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Cancel free trial

Hi Brandi,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to fur...

• View comment
• Rona
• May 10, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Unable to Search Tags

Hi Charlotte,  Welcome to Box Community and glad to assist!  Please note that you can only search for tags using box.com with only your owned contents.  Get to know more about Searching and Filteri...

• View comment
• Rona
• May 10, 2024 20:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to login when starting "Box Drive"

Hi there,  Welcome to Box Community and glad to assist! Can you resend your screenshot(s) translated in English language? I'm afraid we can only provide support in English language through this Com...

• View comment
• Rona
• May 10, 2024 20:13
• 0 votes

1. Community
2. Support Forum
3. Search within Move/Copy not working

Hi Jason, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• May 10, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. Create Password

Hi Nicole,  Welcome to Box Community and glad to assist!  Looks like you're having trouble setting up a new password. Are you getting an error doing so? If yes, please attach a screenshot in this f...

• View comment
• Rona
• May 10, 2024 20:06
• 0 votes

1. Community
2. Support Forum
3. incorrect storage amount show, please run script

Hi Ara,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

• View comment
• Rona
• May 10, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Wrong storage size shown

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• May 10, 2024 20:00
• 0 votes

1. Community
2. Support Forum
3. Discrepancy between storage capacity and actual file capacity

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• May 10, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Restoing deleted images

Hi Morgan,  Welcome to Box Community and glad to assist!  Once you restored a deleted file(s)/folder(s) from trash. Note that it will go back to its location prior its deletion.  Let us know if you...

• View comment
• Rona
• May 10, 2024 19:53
• 0 votes