Rona

1. Community
2. Support Forum
3. Cancel Subscription

Hi Tomas,  Welcome to Box Community and glad to assist! Please work with our Cancellation team to address your payment/refund queries. To do so, you should email cancel@box.com. Thanks for posting! 

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• Rona
• May 09, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. Unable to view admin course and optimizing with Box course

Hi Seville, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 09, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. How to convert managed users to collaborators/ unmanaged users without losing their access permission on shared folders

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 09, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. I have zero content but storage shows I have 30Gb!

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 09, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Even after deleting all data, there is still no free space for uploading.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 09, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Cannot Upgrade my Account

Hi Daisey,  Welcome to Box Community and glad to assist! We're more than willing to help upgrade your account. To do so, you may head over to box.com/pricing and use our chat function to work with ...

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• Rona
• May 09, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. OneNote disabled by administrator when listed as available in box apps & integrations

Hi Dennis,  Welcome to Box Community and glad to assist!  You may enable third party applications using the steps below.  Resolution Steps for a Box Administrator Published Applications Navigate t...

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• Rona
• May 09, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. Missing Folder with Files

Hi Paul, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 09, 2024 19:58
• 0 votes

1. Community
2. Support Forum
3. Convert excel to google sheet

Hi Pieter,  Welcome to Box Community and glad to assist!  As of this message, converting file type(s) isn't a functionality we offer on Box. For any product feature request or suggestions, we recom...

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• Rona
• May 09, 2024 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. I cannot login

Hi there,  Welcome to Box Community and glad to assist!  For users with inactive/deleted email account(s), we highly recommend that you create an account with a working email account.  Please feel ...

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• Rona
• May 09, 2024 19:12
• Edited
• 0 votes