Rona

1. Community
2. Support Forum
3. Quota issue

Hi Bernard,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• May 01, 2024 20:33
• 0 votes

1. Community
2. Support Forum
3. Disk space is not reclaimed

Hi Sunghwan,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if ...

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• Rona
• May 01, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. Box Sync Access denied for Mac

Hi Wendi,  Welcome to Box Community and glad to assist! We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop ...

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• Rona
• May 01, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. My team has lost access to our Box folder

Hi Norman, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  A...

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• Rona
• May 01, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. External Collaborators Unable to Upload

Hi Matthew, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 01, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. Storage is empty but showing 2.4 GB used?

Hi Tom,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• May 01, 2024 19:43
• 0 votes

1. Community
2. Support Forum
3. New users are not getting verification mail

Hi Richard,  Welcome to Box Community and glad to assist!  These are the recommended troubleshooting steps if the user's not receiving email notifications.  Check your Spam/Junk email folder. Some...

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• Rona
• May 01, 2024 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Issue

Hi there,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 01, 2024 19:30
• 0 votes

1. Community
2. Support Forum
3. storage issue

Hi Jacquelyn,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if...

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• Rona
• May 01, 2024 19:28
• 0 votes

1. Community
2. Support Forum
3. -wrong file size notification

Hi Matt,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• May 01, 2024 19:27
• 0 votes