Rona

1. Community
2. Support Forum
3. Need access to box folder

Hi Vera, Welcome to Box Community and glad to assist!  You should reach out to the folder owner or link sender in order to access the content in the shared link.  Thanks for posting! 

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• Rona
• April 30, 2024 19:38
• 0 votes

1. Community
2. Support Forum
3. Cannot enable box sign for a user

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 30, 2024 19:35
• 0 votes

1. Community
2. Support Forum
3. SFTP with enabled MFA

Hi Slavi,  Welcome to Box Community and glad to assist!  Using an authenticator app is not supported for FTP access to Box for non-SSO (single sign-on) customers. If you enable 2FA and want to acce...

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• Rona
• April 30, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. Unencrypted FTP Deprecation - How do I know?

Hi Barbara, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 30, 2024 19:18
• 0 votes

1. Community
2. Support Forum
3. Cannot access a link posted by Ellucain

Hi Manish,  Welcome to Box Community and glad to assist!  The shared link that you've included in this post is an open shared link. I was able to access its content when I tested it myself.  Please...

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• Rona
• April 30, 2024 19:15
• 0 votes

1. Community
2. Support Forum
3. email already used in a box account but not associated with an enterprise

Hi Landon, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 30, 2024 19:07
• 0 votes

1. Community
2. Support Forum
3. I need to add a user that is with another enterprise.

Hi John,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 30, 2024 19:06
• 0 votes

1. Community
2. Support Forum
3. box drive

Hi Tom, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 30, 2024 19:05
• 0 votes

1. Community
2. Support Forum
3. Storage issues.

Hi Mary,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• April 30, 2024 19:02
• 0 votes

1. Community
2. Support Forum
3. Re-create account

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 30, 2024 18:44
• 0 votes