Rona

1. Community
2. Support Forum
3. MS365 (Excel /POwerpoint) Not response with documents in BoxDrive

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• April 18, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Creating Box Sandboxes

Hi Andy, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

• View comment
• Rona
• April 18, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. We do not have a primary admin.

Hi Caz,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

• View comment
• Rona
• April 18, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. My entire personal box folder is inaccessible and missing

Hi there,  Welcome to Box Community and glad to assist!  To look for your missing file/folder, please visit your trash/bin icon in box.com.  To restore specific items in Trash: The steps below appl...

• View comment
• Rona
• April 18, 2024 21:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• April 18, 2024 21:25
• 0 votes

1. Community
2. Support Forum
3. Account shows 31GB used, but I only have a 6.4GB folder

Hi Stephen,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

• View comment
• Rona
• April 18, 2024 21:23
• 0 votes

1. Community
2. Support Forum
3. Is it possible to restore folders

Hi there,  Welcome to Box Community and glad to assist!  You can only restore deleted folders from box.com through your trash.  To restore deleted files or folders, here are the steps.  The steps b...

• View comment
• Rona
• April 18, 2024 19:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Update password

Hi Alexandre,  Welcome to Box Community and glad to assist!  If you're having issues updating your password. Please go ahead and reset your password.  Visit https://app.box.com/reset and enter the...

• View comment
• Rona
• April 18, 2024 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Data space almost full

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• April 18, 2024 19:35
• 0 votes

1. Community
2. Support Forum
3. Administrator rights

Hi Gerhard,  Welcome to Box Community and glad to assist!  You've posted in this forum using your free individual account. Since it's free you don't have a billing profile while Administrator acces...

• View comment
• Rona
• April 18, 2024 19:25
• 0 votes