Rona

1. Community
2. Support Forum
3. I don't receive a notification email

Hi there,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• April 17, 2024 19:03
• 0 votes

1. Community
2. Support Forum
3. Hi team, I cannot access a file in box folder that was shared with me.

Hi Dhanaraj, Welcome to Box Community and happy to assist!  We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Servic...

• View comment
• Rona
• April 16, 2024 22:35
• 0 votes

1. Community
2. Support Forum
3. Files disappeared

Hi Lina,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• April 16, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. External users's account that is not known

Hi Yuko, Welcome to Box Community and happy to assist!  We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services. ...

• View comment
• Rona
• April 16, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Can't set/reset password

Hi there,  Welcome to Box Community and glad to assist!  Looks like you should reset your password, please follow the steps below.  Visit https://app.box.com/reset and enter the email address asso...

• View comment
• Rona
• April 16, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. Storage almost full when in fact it's almost empty

Hi Mike,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• View comment
• Rona
• April 16, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. Problems with Google Spreadsheet timeline

Hi there,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• April 16, 2024 20:28
• 0 votes

1. Community
2. Support Forum
3. No HELP

Hi Jesse,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• April 16, 2024 19:55
• 0 votes

1. Community
2. Support Forum
3. Password change for SSO signin

Hi there,  Welcome to Box Community and glad to assist!  Looks like you should reset your password, please follow the steps below.  Visit https://app.box.com/reset and enter the email address asso...

• View comment
• Rona
• April 16, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. Template Access

Hi there,  Welcome to Box Community and glad to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• April 16, 2024 19:52
• 0 votes