Rona

1. Community
2. Support Forum
3. says storage is full but it is not

Hi Nic, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• April 05, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Says I am out of space

Hi Cody,  Welcome to Box Community and glad to assist!  It shows that you only have shared folders. Please note that a folder's storage limit will vary according to its owner's storage allocation. ...

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• Rona
• April 05, 2024 22:04
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi Annop,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• April 05, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi Filipe, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 05, 2024 21:54
• 0 votes

1. Community
2. Support Forum
3. Please cancel

Hi Katherine,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 05, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Please I need a refund and I want to cancel my account

Hi Michael,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 05, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Strong Password Required - Google Account Login

Hi Brian,  Welcome to Box Community and glad to assist!  You can go ahead and change your password using these steps.  Visit https://app.box.com/reset and enter the email address associated with y...

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• Rona
• April 05, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Refund Please

Hi Kyungpyo,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 05, 2024 21:45
• 0 votes

1. Community
2. Support Forum
3. Restore Data after paid Plan

Hi there,  Welcome to Box Community and glad to assist!  No, we can't restore your deleted contents that are no longer in your trash even if you try to upgrade your account.  Thanks for posting!

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• Rona
• April 05, 2024 21:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. CANCEL MY BOX ACCOUNT

Hi Hakim,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 05, 2024 21:38
• 0 votes