Rona

1. Community
2. Support Forum
3. Refund Request

Hi Kimberly,  Welcome to Box Community and glad to assist!  Please get in touch with our Cancellation team via cancel@box.com so we could help address your query.  Thanks for posting! 

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• Rona
• April 05, 2024 21:36
• 0 votes

1. Community
2. Support Forum
3. Files have disappeared - Urgent Help Needed

Hi Carole, Welcome to Box Community and glad to assist!  Can you specify where your folders have disappeared? Is it through box.com or your local Box folder?  We'd love to further assist!   

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• Rona
• April 05, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. Pls Reset 2FA setting of my colleague's ID.

Hi Mitsuhiro,  Welcome to Box Community and happy to assist!  We would love to help address this issue with you, however your Box Enterprise has a designated team that can create a ticket for Box P...

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• Rona
• April 05, 2024 19:31
• 0 votes

1. Community
2. Support Forum
3. Can't Upload a file

Hi Joonseok,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in E...

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• Rona
• April 01, 2024 19:37
• 0 votes

1. Community
2. Support Forum
3. Add box as save location for MS Office - Disabled by administrator

Hi Jeffrey,  Welcome to Box Community and glad to assist!  For security reasons, some Box admin teams prefer to limit the applications end-users can connect to Box. With the two primary options in ...

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• Rona
• April 01, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• April 01, 2024 19:29
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• April 01, 2024 19:28
• 0 votes

1. Community
2. Support Forum
3. Intermittent Error with Excel Online Preview Using Box API

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 01, 2024 19:27
• 0 votes

1. Community
2. Support Forum
3. Clean Box

Hi Edward, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 01, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. Please Run The Free Space Update Script For Me

Hi Kenenna, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• April 01, 2024 19:24
• 0 votes