Rona

1. Community
2. Support Forum
3. About UP grade

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• March 25, 2025 20:38
• 0 votes

1. Community
2. Support Forum
3. Permanent deletion of folders and files immediately

Hi Tsuyoshi,  Welcome to Box Community and glad to assist!  To permanently delete specific items in Trash: The steps below apply whether you’re selecting from search results or from all Trash items...

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• Rona
• March 25, 2025 20:37
• 0 votes

1. Community
2. Support Forum
3. Definitive answer - autosave shared Box files with MS Office APPS on desktop

Hi Jeff,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 25, 2025 20:29
• 0 votes

1. Community
2. Support Forum
3. UPGRADE ACCOUNT????? HELLO anyone here........

Hi Timothy,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, kindly reach out to our Sales team and use our chat function via box.com/pricing.  Thanks for posting! 

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• Rona
• March 25, 2025 20:26
• -1 votes

1. Community
2. Support Forum
3. Cancel account

Hi there,  Welcome to Box Community and glad to assist! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console >...

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• Rona
• March 24, 2025 20:50
• 0 votes

1. Community
2. Support Forum
3. Reactivate a box account

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 24, 2025 20:48
• 0 votes

1. Community
2. Support Forum
3. 로그인이 절대 안돼요

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• March 24, 2025 20:47
• 0 votes

1. Community
2. Support Forum
3. Cannot set up or change passwords

Hi Tomasz, Welcome to Box Community and glad to assist!  To change your password, please follow this process:  Visit https://app.box.com/reset and enter the email address associated with your Box ...

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• Rona
• March 24, 2025 20:46
• 0 votes

1. Community
2. Support Forum
3. 2FA / MFA reset

Hi Richard,  Welcome to Box Community and glad to assist! We recommend that you reach out to Box Support with the affected user through this link.  The link provided will allow you to open a ticket...

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• Rona
• March 24, 2025 20:42
• 0 votes

1. Community
2. Support Forum
3. Reset MFA

Hi there,  Welcome to Box Community and glad to assist! We recommend that you reach out to Box Support with the affected user through this link.  The link provided will allow you to open a ticket i...

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• Rona
• March 24, 2025 20:41
• 0 votes