Rona

1. Community
2. Support Forum
3. Capacity not correct

Hi Tyson,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 25, 2024 19:41
• 0 votes

1. Community
2. Support Forum
3. Error. Folder for the request cannot be created/found.Please check configuration

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 25, 2024 19:40
• 0 votes

1. Community
2. Support Forum
3. I would like to cancel my free trial before charges occur

Hi James, Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Conso...

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• Rona
• March 25, 2024 19:38
• 0 votes

1. Community
2. Support Forum
3. Box says it is full but it is not

Hi Harry,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 25, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. Trying to remove an old box account from hard drive

Hi Michelle,  Welcome to Box Community and glad to assist!  You seem to have an issue logging out of your account and for more information, can you confirm the following?  Are you trying to log ou...

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• Rona
• March 25, 2024 19:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. All folders and files disappeared

Hi Abuar,  Welcome to Box Community!  Let me help find your missing files. Do you know if the affected files and folders are shared or owned?  Notes: When items are deleted from a collaboration fo...

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• Rona
• March 25, 2024 15:43
• 0 votes

1. Community
2. Support Forum
3. Adobe Acrobat for Box suddenly not letting me edit

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 25, 2024 15:35
• 0 votes

1. Community
2. Support Forum
3. Sending File Requests

Hi Kyle,  Welcome to Box Community and glad to assist!  Note that the maximum file size limit for uploads to Box varies depending on your account type: Free personal: 250 MB Starter: 2 GB Business...

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• Rona
• March 25, 2024 15:32
• 0 votes

1. Community
2. Support Forum
3. Drop Down Menu's

Hi Antoinette,  Welcome to Box Community and glad to assist!  For more context, could you please elaborate?   We'd love to further assist! 

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• Rona
• March 25, 2024 15:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Bug BOX

Hi Veronique,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support. ...

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• Rona
• March 23, 2024 02:01
• 0 votes