Rona

1. Community
2. Support Forum
3. I can not log in

Hi Ramses,  Welcome to Box Community and glad to assist! To get a closer look would you mind answering the following?  Do you have an error while trying to login? Are you able to login in box.com?...

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• Rona
• March 19, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. User exists but not in enterprise account

Hi Sid,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Directory

Hi Boris,  Welcome to Box Community and glad to assist! Please note that invidivual Box users do not have this option. Instead, you may consider upgrading your account to Business and above in orde...

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• Rona
• March 19, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. Wrong Account Space availible.

Hi Stathis,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• March 19, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. adding email address as a user that is already associated with another account

Hi Brian,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 21:38
• 0 votes

1. Community
2. Support Forum
3. Regarding license issue and how to switch of user role

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Storage is not correct

Hi Momoka,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 19, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. I Deleted Files but my storage did not still says full.

Hi Conrado,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• March 19, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi Jesse,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

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• Rona
• March 19, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. I click the accept invite button nothing shows up in my Box

Hi Hang Xu,  Welcome to Box Community and glad to assist!  Note that you can also accept your pending invitation(s) using these steps,  To find and resolve a pending invitation: In the left menu o...

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• Rona
• March 19, 2024 19:20
• 0 votes